“The Customer is Always Right!” Many businesses live by and preach this phrase. But is it true? No, and everyone knows it. What the phrase really means is that it is best to assume customers are always right and give…
Sales & Service
Nine Ways to Build Trust and Win the Sale
What are you doing to build trust in the mind of your customers? Building trust is one of the best ways to increase sales of product and services. This is particularly true if you are selling professional services such as…
Creating Legendary Customer Service
Good customer service-we talk a lot about it, but what does it really mean? Most of us can think of a time when we were on the receiving end of good customer service-when someone did something special, unexpected and out-of-the-ordinary.…
Why Everyone Is In Sales
You may not initially agree with this statement, but we believe everyone is in sales. Even if your job description doesn’t include selling products or services to customers, you are still in sales. As a professional, you are constantly selling…
Experts Share 5 Networking Tips for Business Owners
As the calendar changes from summer to fall, it’s time to refocus your energy on your fourth-quarter objectives. One great way to do this is to build – or rebuild – your pipeline of prospects. As I’ve said many times,…
